Refund policy

Our Return and Refund policy is straightforward - we make a mistake, like sending the wrong grind or wrong roast, we take care of it. Black Collar Coffee will do our best to ensure the correct order is roasted, bagged, and shipped ASAP.

Package theft, damage during shipping, or items that show delivered and the customer claims has not been received are handled on a case-by-case basis.

For order claims, please email support@blackcollarcoffeeco.com with your order number in the subject line, and include a description of the issue in the body along with any supporting photos of the claim you may have. Please include your phone number in the event we need to contact you directly.

Black Collar Coffee Co. is committed to resolving claims within 48-hours.